our work
we scale social change through public institutions by putting people first
reimagining public benefits applications
The country’s longest benefits application is now 80% shorter.
building user-friendly online enrollment
It now takes less than 20 minutes for Michigan residents to apply for benefits and connect to additional resources.
developing simple, intuitive renewals
With an improved process, 95% of people submit benefits renewal forms on-time.
a better way to track benefits applications
Designing the country’s first benefits application tracker resulted in a 14% drop in call volume for staff.
building a one-day benefits process
Making same-day benefit decisions possible with streamlined policies and processes.
creating a pathway for streamlined energy assistance
Through mobile technology and data sharing, eligibility was determined in just 10 minutes.
designing DMV mailings for clarity and efficiency
Applicants and staff are saving time (and 32 million sheets of paper) with concise renewals.
removing barriers to education & employment
60% of Michigan adults lack a college degree. Now, there’s a path for them to reskill into higher-paying jobs.
Streamlining the unemployment insurance experience
Unemployment benefits are now simpler to navigate for Michigan’s 4.5 million workers.
human-centered design
Our process is deeply rooted in human-centered design. We work closely with people: collaborating with leaders, listening to community members, and learning from staff to design effective services.
the civilla way
Addressing the complexity in institutions requires nuanced ways of working. We honor the history and context of the organizations we partner with while also pushing the boundaries of what they think is possible.
stories of change in action
philanthropic partners
We build long-term partnerships with institutional leaders. This work wouldn’t be possible without funders who support our shared vision.